American Society for Quality
Sacramento Section 0605

Quality Management Performance (QMP)
2008/2009
 Excel Version
Our SMP was developed during planning sessions with the ASQ 605 board. 
The SMP includes ( 14 ) key objectives. We monitor our performance on a monthly basis and report at the ASQ605 board meetings
 held on the second Wednesday of each month.

Business Plan for Section: 0605 Sacramento
Objective Activity # Activity Description Details Goal Measure Status Results Contact
S 1 Facility tours: Off-site programs TOURS:  Cal ISO Tour held 11/15/07 1 Count 1 100%  
S 2 Activities: Hold monthly meetings MEETINGS: 09/20/07, 10/18/07, 01/17/08, 02/21/08, 03/20/08,0 4/17/08, 05/15/08, 06/19/08 7 Count 8 114%  
S V 3 Satisfaction and Value: Assess programs MEETING ASSESSMENTS: 4.8, 4.7, 4.5, 4.8, 4.5, 4.6, 4.9, 4.4, 4.5 (9 months surveyed total) 7 / 3.5 out of 5 Count / Rate 9 / 4.7 132%  
V 4 Value: Provide information desk at meetings INFO DESK: 10/08, 01/08, 02/08, 03/08, 04/08, 06/08 5 Count 6 120%  
R 5 Placement: List job opportunities via the web. JOB ADS: as of 06/11/08 20 Count 31 155%  
V 6 Introductions at meetings of the new attendees INTRODUCTIONS:  09/20/07, 10/18/07, 01/17/08, 02/21/08, 03/20/08, 04/17/08, 05/15/08, 06/19/08 7 Count 8 114%  
R 7 Attendance: Invite new/transferring members to section meetings.  Attendance of new/transferring members based on the total number of welcome packages sent from July - June. 111 New member packages sent; 14 attended meetings, 22 mtgs. attended total. 10 Percent 13 140% Pam Rood
R 8 Members: Send welcome packages to new/transferring members. WELCOME PACKAGES: 111 sent as of 06/11/08 100 Percent 100 100% Kristi L’Amoreaux
R 9 Recruitment notice: Send to outside organization's) RECRUITMENT NOTIFICATION: 300 letters sent in a mailing  05/08/08 1 Count 1 100% Russ Whitney
R 10 Publicity: Submit to publications PUBLICITY: as of 03/13/908, 3 notices sent. 1 Sent April, 2 sent May 5 Count 6 120%  
S V 11 Satisfaction and Value: The results of the formal survey of the membership that was conducted last year to obtain input on programs, tours, and overall general satisfaction of the section performance will be assessed and passed on to the 2008 - 2009 business plan. Assessed 1 Count 1 100% Kristi L’Amoreaux
V 12 Web: Maintain and keep current WEB CURRENT: 07/07, 08/07, 09/07, 10/07, 11/07, 12/07, 01/08, 02/08, 03/08, 04/08, 05/08, 06/08 12 Count 12 100% Terrie Madruga
V 13 Training: Hold certification preparation study groups STUDY GROUPS:  CQA, CQAI held last year, CQA classes completed this year 2 Count 4 200% Sue Collins
V 14 Create baseline budget and track financial status Budget done 1 Count 1 100%  
               
               
V  Increases member value            
S  Increases member satisfaction            
R  Increases member retention            
               
               

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